Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting the information we process when you use our products and services.

This Privacy Policy explains what information we may collect or process, how we use it, and how we work with third-party service providers to operate our products.

2. Products Covered by This Policy

This Privacy Policy applies to our products and services available across multiple platforms, including:

• Meta Quest and other Meta Horizon platform products.
• PC applications.
• Mobile applications.
• Our websites and related online services.

Some information may be collected or processed differently depending on the platform and features you use.

3. Information We Collect

Depending on the product and features you use, we may collect or process the following categories of information:

• Account identifiers and information necessary to identify and authenticate users.
• Platform identifiers provided by third-party platforms.
• Purchase and subscription information necessary to provide purchased products, subscriptions, and digital benefits.
• Technical information necessary to operate, maintain, secure, and improve our products and services.
• Information voluntarily provided when users contact us or request support.

4. Platform-Specific Information

Meta Quest / Meta Horizon

When you use our applications on Meta Quest or other Meta Horizon platforms, we may process information made available to us by Meta Horizon, including platform identifiers such as a Meta Horizon User ID.

We may use these identifiers to identify users within our applications, associate purchases or subscription entitlements with the appropriate user, and provide access to purchased digital content and membership benefits.

We do not use Meta Horizon User Data for advertising purposes.

PC and Mobile Applications

PC and mobile products may process platform-specific identifiers, account information, technical information, and other information necessary to provide the features of those products.

The specific information processed may vary depending on the platform, application, and features you use.

5. How We Use Information

We may use information to:

• Provide and operate our products and services.
• Identify users and maintain account or entitlement information.
• Provide access to purchased products, subscriptions, and digital content.
• Maintain the reliability, security, and performance of our services.
• Improve our products and user experience.
• Respond to user questions and support requests.
• Comply with applicable laws and legal obligations.

6. Purchases and Subscriptions

Some of our products may offer subscriptions, digital content, or other in-app purchases.

Purchases may be processed through the applicable platform's purchasing and payment systems, including Meta Horizon for supported Quest products.

We may process information necessary to determine whether a purchase or subscription entitlement is active and to provide the corresponding benefits within the applicable product.

We do not receive or store users' full payment card numbers through our applications.

7. Third-Party Service Providers

We may use third-party service providers to operate our products and process information on our behalf.

These service providers may include cloud infrastructure providers such as Amazon Web Services (AWS), which may provide cloud computing, data storage, and data processing services.

Third-party service providers are authorized to process information only as necessary to provide services to us and are subject to appropriate safeguards where required by applicable law.

8. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer necessary, we may delete or anonymize it in accordance with our data retention practices and applicable law.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or other forms of control over your information.

To make a privacy-related request, please contact us using the contact information below.

11. Children's Privacy

Our products are not intended for children where use of the service would be prohibited by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this policy.

13. Contact

If you have questions or privacy-related requests regarding this Privacy Policy or our products and services, please contact us through our official contact address.